tl;dr

  • UX Designer in both Webteam and Concepting team
  • Design lead for UX Researchers, UX Designers, Visual Designers and UX Copy writers
  • Responsible for people and way of working of the design team
  • Picked up SCRUM Master and PO role when needed in the Concepting team
  • Increased conversion of Parking significantly after redesign
  • Designed and evaluated the Short Connection Units (kiosk)
  • Designed and evaluated the Self Service Units (kiosk0
  • Designed and evaluated a new boarding process
A man in a boarding queue looking up at a boarding screen. The screen says "Economy".

Lessons learned

  • Differentiating between main challenge and sub challanges
  • Lean UX and rapid prototyping