I've taken the lead in the design for a new My Environment for applicants, lawyers and business. This new environment will replace three separate existing ones.
tl;dr
- Leading the organisation through the double diamond phases of the project
- Supporting the design of the actual environment where needed with two internal UX Designers
- Ensuring the right people were part of the right sessions we organised. For instance UX Research and development being part of the process as soon as possible
Lessons learned
- Follow my instinct. If I feel something's off, then it probably is.
