I've filled several roles at Ahold Delhaize ranging from Product Design & Research to Product Owner and Facilitator. During these projects I had the freedom to focus on adding value wherever I saw an opportunity.
tl;dr
- Leading Product Design & Research for B2B tool from discovery all the way through to Go-Live and continuous improvement.
- Setup a pragmatic design library that could be used for now and become the foundation for the design system that is currently used.
- Stakeholder management in a complex environment for different labels and external parties. I am the glue that keeps everyone connected.
- Setup a standardised way of working for all parties involved (IT, Business and Design) and acted as PO for the initial release of the tool.
- Facilitated multiple sessions to align on objectives and next steps, i.e. Design Sprint, Story Mapping and Value Propositions.
- Leading Product Design & Research for a backoffice tool with minimal budget.
- Setup of standardised flows and patterns for all Enterprise UX @ Albert Heijn (in progress).
- Provided temporary support as an objective outsider during discussions about customer journey management and design capacity.
Lessons learned
- Transparant, honest and timely communication goes a long way.
- An objective and curious team member is worth their weight in gold.
- Empathy for all! Not just the end-user.
More information
Due to contractual obligations I'm not at liberty to divulge all the information regarding my work at Ahold Delhaize publicly.
Feel free to contact me for more.